Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@claypurple.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@claypurple.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us at support@claypurple.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ClayPurple page guide
How to read ClayPurple product information
ClayPurple is an online store focused on Yixing-style purple clay teapots, tea pets, teacups, tea sets, and purple pottery carvings. This page should be read together with the linked product pages, because each listing carries its own photos, price, dimensions, capacity, availability, and care details.
What does ClayPurple sell?
ClayPurple sells purple clay tea ware and related pottery objects for tea drinking, display, collecting, and gifts. The main categories include teapots, tea pets, teacups, tea sets, and pottery carvings.
What should buyers verify?
Buyers should verify product-specific details on each listing: size, capacity, price, variant, inventory, care limits, and any stated maker or material evidence.
What care rule is safe for most pieces?
Use hot water rinsing, hand drying, and careful storage for purple clay tea ware. Avoid dishwasher, microwave, and direct stove heat unless a product page clearly says otherwise.
A few questions before you choose
Is every ClayPurple product made with the same clay or by the same maker?
Material and maker information is specific to each piece. Check its product page and supporting records; a collection name does not establish that every item has the same clay or maker.
What should I check before buying a purple clay teapot online?
Check the teapot capacity, body shape, lid fit, spout, photos, price, availability, and any product-specific maker or material evidence.
Can purple clay tea ware go in a dishwasher or microwave?
ClayPurple buyers should avoid dishwashers, microwaves, and direct stove heat for purple clay tea ware unless the product page clearly says otherwise.